Designed to Support Your Business at Every Level

When IT issues arise, timely resolution is essential. Our SLAs provide clear guarantees on response times based on the severity of the issue:

• Critical (P1) Issues: We guarantee a response within 1 hour for any major system outage or critical security breach that affects your entire business. Our team will work continuously until the issue is resolved.
• Moderate (P2) Issues: For issues affecting a specific department or system but not your entire operations, we guarantee a response within 4 hours.
• Low-Priority (P3) Issues: For minor issues or non-urgent requests, such as general IT queries, we’ll respond within 24 hours.

Your business depends on reliable access to its IT systems. We guarantee 99.9% uptime for your critical systems, ensuring your infrastructure is always available when you need it. This is made possible through our proactive monitoring and regular maintenance services.

We provide round-the-clock support to ensure your IT infrastructure is always performing at its best. Whether it’s during office hours or the middle of the night, our team is ready to assist.

• Remote Support: Our experienced technicians can resolve most issues remotely, getting you back up and running quickly.
• On-Site Support: For more complex issues, we can send a technician to your site to provide hands-on assistance.

If an issue cannot be resolved within the initial response time, our escalation process ensures it is quickly addressed by senior technicians or management. This ensures you always receive the highest level of support when it’s most needed.

As part of our SLAs, we offer regular system reviews to ensure your IT infrastructure remains optimal and efficient. These reviews allow us to identify potential risks, improve performance, and recommend upgrades or improvements where necessary.

With Premier Telecom’s SLAs, you can be confident that your IT infrastructure is in safe hands. Our commitment to fast response times, reliable uptime, and comprehensive support means you can focus on growing your business while we take care of your technology.

We employ industry-leading tools and practices to secure your IT environment from every angle. From network security to endpoint protection, we’ve got you covered.

• Firewall Protection: Using trusted firewall solutions like Cisco Meraki, we secure your network from unauthorised access and cyberattacks.
• Endpoint Security: With solutions such as Bitdefender GravityZone and Sophos Intercept X, we protect your business devices from malware, ransomware, and other digital threats.
• Multi-Factor Authentication (MFA): Adding an extra layer of protection, we implement MFA to ensure that only authorised users can access your systems.

Protecting your sensitive data is a top priority. We use encryption and secure backup services to ensure your data is protected both in transit and at rest.

• Data Encryption: We use strong encryption protocols to secure your data, ensuring that even if intercepted, it remains inaccessible to unauthorised users.
• Cloud-Based Backups: With platforms like Veeam and Acronis, we offer secure, cloud-based backups to ensure that your data is stored safely and can be recovered quickly in the event of a cyberattack or system failure.

We help businesses comply with the General Data Protection Regulation (GDPR) and Payment Card Industry Data Security Standard (PCI DSS), ensuring you meet all necessary legal and security standards.

• GDPR Compliance: We ensure your business adheres to GDPR regulations by implementing the correct data protection protocols, including data encryption, access management, and breach reporting.
• PCI DSS Compliance: For businesses handling payment card information, we help you implement the necessary security measures to protect cardholder data and comply with PCI DSS requirements.

Our team conducts regular security audits and risk assessments to identify vulnerabilities in your systems and ensure you remain compliant with regulatory standards. These assessments allow us to take proactive measures to strengthen your security posture.

• Vulnerability Scanning: We perform regular scans to identify weaknesses in your network and systems.
• Penetration Testing: Our security experts simulate real-world attacks to identify potential vulnerabilities before cybercriminals can exploit them.

Your employees are your first line of defence against cyber threats. We provide ongoing security training to ensure they understand how to identify and avoid phishing scams, malware, and other potential threats.

• Phishing Simulations: We run simulated phishing attacks to help your team recognise and avoid common scams.
• Security Best Practices: Our training covers essential security practices, such as strong password management and safe internet use.

Our cybersecurity and compliance solutions give you the confidence that your business is protected from ever-evolving threats and fully compliant with industry regulations. We work proactively to ensure that your IT systems remain secure, and your business stays compliant.

Our advanced monitoring tools track your IT infrastructure in real-time, allowing us to detect and address potential issues before they cause disruption to your operations.

• Real-Time Alerts: We monitor your systems continuously, receiving real-time alerts if any issues arise, from network outages to security vulnerabilities.
• Immediate Action: When an issue is detected, our team responds immediately, often resolving problems before they impact your business operations.

Regular maintenance is key to keeping your IT systems running smoothly and securely. We handle all your updates, patches, and system optimisation, ensuring that your infrastructure remains up-to-date and protected.

• Patch Management: We ensure that your systems are always up-to-date with the latest software patches and security updates, protecting your business from vulnerabilities and cyber threats.
• Performance Optimisation: Our regular maintenance routines optimise your system performance, ensuring that your hardware and software continue to run efficiently and reliably.

Many common IT issues can be resolved automatically by our monitoring systems, reducing downtime and ensuring your business continues to operate smoothly.

• Self-Healing Systems: Our automated systems can quickly resolve routine issues, such as restarting services or clearing system resources, without the need for manual intervention.
• Preventative Problem Solving: By identifying small issues early, we can prevent them from becoming larger problems, saving you time, money, and hassle.

Our proactive approach goes beyond just fixing problems—we actively work to prevent them. By regularly maintaining and optimising your IT systems, we ensure that your infrastructure remains reliable and high-performing.

• Early Issue Detection: Through constant monitoring, we can detect potential issues, such as hardware wear and network bottlenecks, allowing us to address them before they disrupt your operations.
• Preventative Action: We take preemptive measures to maintain the health of your IT systems, ensuring that your infrastructure runs smoothly and without interruptions.

We provide regular reports on the health and performance of your IT systems, giving you full visibility into how your infrastructure is functioning and where improvements can be made.

• System Health Reports: Detailed performance reports keep you informed about the status of your IT environment, highlighting any issues or optimisations made.
• Actionable Insights: Our reports provide insights into how to improve the performance and efficiency of your systems, ensuring you get the most out of your technology investments.

With Premier Telecom’s Proactive Monitoring & Maintenance services, you can rest assured that your IT systems are being actively monitored and maintained, reducing downtime and keeping your business running smoothly.

We take the time to understand your business goals, challenges, and operational needs before designing an IT solution that works for you. By customising our services, we ensure that you only pay for what you need, while giving you the freedom to scale your IT services as your business grows.

• Custom IT Packages: From managed IT services to security and cloud solutions, we create bespoke packages that fit your business model, whether you need basic support or full IT management.
• Industry-Specific Solutions: We offer industry-specific solutions to ensure that your IT infrastructure aligns with the regulatory and operational demands of your sector. Whether you’re in retail, finance, or healthcare, we have the expertise to support your specific requirements.

As your business grows and changes, your IT infrastructure needs to keep pace. Our scalable IT solutions allow you to expand or adjust your services as needed, ensuring that your technology supports your growth without disruption.

• Flexible Cloud Solutions: Our cloud services are fully scalable, allowing you to increase or decrease your storage and processing power based on demand. This flexibility helps you avoid unnecessary costs and ensures your systems are always ready to handle increased workloads.
• Growth-Ready Infrastructure: We design and implement IT infrastructure that can easily adapt as your business grows, so you won’t have to worry about outgrowing your technology.

We offer a range of flexible support plans, allowing you to choose the level of service that best suits your business needs. Whether you require continuous IT management or occasional support, we provide the flexibility to adjust your services as needed.

• Ad-Hoc Support: If your business only needs occasional IT assistance, we offer ad-hoc support services for one-off issues or projects, ensuring you get the help you need when you need it.
• Monthly or Annual Plans: We offer a variety of service plans, ranging from month-to-month support to annual contracts, allowing you to choose a billing structure that works best for your business.

For businesses that need a mix of on-premise and cloud solutions, we offer hybrid cloud options that provide the best of both worlds. This allows you to keep sensitive data on-premise while benefiting from the flexibility and scalability of cloud services for other business operations.

• Seamless Integration: Our hybrid cloud solutions ensure that your on-premise and cloud environments work together seamlessly, providing your business with the flexibility it needs without compromising security or performance.
• Cloud Scalability: With hybrid cloud solutions, you can easily scale up your cloud resources to handle increased workloads while maintaining control over sensitive data.

If you’re looking to migrate your business to the cloud, we provide customised cloud migration services that ensure a smooth transition. Whether you’re moving your entire infrastructure or just specific applications, we tailor the migration process to minimise downtime and disruption.

• Seamless Cloud Migration: We ensure your transition to the cloud is smooth, handling everything from data transfer to application integration.
• Ongoing Cloud Management: Once your business is in the cloud, we provide ongoing management to ensure your systems are secure, efficient, and scalable.

Your business deserves an IT solution that fits its specific needs—not a one-size-fits-all package. With Premier Telecom’s customisation and flexibility, you get IT services that are designed to grow with you, ensuring your technology evolves alongside your business.

We track all your IT assets, including hardware, software licenses, and cloud services, providing you with a clear view of what you own and how it’s being used. This helps you stay on top of hardware performance, license renewals, and software updates.

• Hardware Asset Tracking: We monitor your hardware’s lifecycle, from procurement to disposal, ensuring that it’s maintained and upgraded at the right times.
• Software License Management: We track and manage your software licenses to ensure compliance and avoid unnecessary costs from over- or under-licensing.

To keep your IT infrastructure performing optimally, we provide proactive maintenance and upgrades for all hardware and software. This includes regular system checks, security patching, and performance optimisations.

• Scheduled Maintenance: We handle all routine maintenance, including hardware health checks, software patching, and system optimisations, ensuring your infrastructure remains reliable and secure.
• Timely Upgrades: We identify when it’s time for upgrades or replacements, ensuring that your IT systems stay current and that you avoid costly downtime due to aging hardware or unsupported software.

We manage the complete lifecycle of your IT assets, from acquisition through deployment, maintenance, and finally, secure disposal. Our lifecycle management approach helps you get the most out of your assets while ensuring that you’re always prepared for future technology needs.

• Asset Lifecycle Planning: We create long-term plans to ensure that your technology is replaced or upgraded at the right time, based on performance data and business growth projections.
• Secure Asset Disposal: When it’s time to retire old equipment, we handle secure disposal, ensuring that all sensitive data is wiped before the hardware is recycled or disposed of, in compliance with data protection regulations.

With our IT Asset Management services, we help you optimise your IT costs by ensuring that your technology investments are being used efficiently. We regularly assess your infrastructure to identify underused assets, enabling you to reallocate resources or reduce unnecessary expenditures.

• Optimised Hardware Usage: We monitor how your hardware is being used to ensure that it’s fully optimised. If any assets are underutilised, we provide recommendations to improve efficiency or consolidate resources.
• Cost-Effective Software Licensing: We ensure you’re only paying for the software you need and use, helping you avoid the expense of unused licenses or non-compliance with licensing agreements.

Through real-time monitoring, we give you a complete, up-to-date view of your IT assets, allowing you to make informed decisions about upgrades, replacements, or reconfigurations.

• Asset Health Reports: We provide regular reports on the health and performance of your IT assets, helping you avoid issues like unexpected hardware failure or software incompatibility.
• Usage Analytics: Our detailed reports include asset usage statistics, allowing you to see how your technology is being used and where you can make improvements.

With Premier Telecom’s IT Asset Management, you can be confident that your technology is being monitored, maintained, and optimised to deliver maximum value to your business. From tracking to upgrades, we ensure your IT infrastructure remains effective and future-proof.

Our Disaster Recovery Plans are tailored to your specific business needs, ensuring that your data and critical systems are protected and recoverable in the event of a disaster.

• Risk Assessments: We conduct thorough assessments of your IT infrastructure to identify potential vulnerabilities and ensure your recovery plan addresses all critical risks.
• Data Backup & Replication: Using advanced solutions like Veeam Backup & Replication and Datto Disaster Recovery, we regularly back up your data and replicate critical systems, allowing for fast restoration in case of a failure.

When disaster strikes, you need fast, reliable recovery to minimise downtime. Our DR solutions ensure that your data and systems can be quickly restored so that your business experiences minimal disruption.

• Instant Recovery: With solutions like Datto, we offer near-instant recovery through cloud-based virtualisation, allowing you to resume operations while your primary systems are restored.
• Comprehensive Data Restoration: Whether you need to recover individual files or entire systems, our backup solutions allow for flexible, efficient recovery that suits your needs.

A well-designed Business Continuity Plan (BCP) ensures that your business can keep operating even when faced with unexpected disruptions. We help you develop a strategy that prioritises critical systems and processes, allowing you to maintain essential operations.

• Critical Function Identification: We work with you to identify the systems, applications, and processes that are most important to your business, ensuring that they are prioritised in your continuity plan.
• Failover Systems: Our BCP includes implementing failover systems, which automatically switch to a backup environment in the event of a disruption, keeping your business running smoothly.

Cloud-based backups provide additional protection for your data by ensuring it is stored securely off-site, away from physical risks like fires or floods.

• Off-Site Storage: All data is stored in geographically separated data centres, ensuring your backups remain safe even in the event of a local disaster.
• Encrypted Backup Solutions: We use strong encryption to protect your data during transit and while stored, ensuring that it remains secure and inaccessible to unauthorised users.

To ensure your disaster recovery and business continuity plans remain effective, we regularly test and update them as your business grows and your IT infrastructure evolves.

• Disaster Recovery Drills: We perform regular disaster recovery tests, ensuring that your team knows how to respond and that your systems can be restored as planned.
• Plan Optimisation: As your business changes, we adjust your recovery and continuity plans to ensure they continue to align with your current operational needs.

With Premier Telecom’s Disaster Recovery and Business Continuity services, you can rest easy knowing that your critical data and systems are protected. We ensure that your business can recover quickly and continue operating, no matter what challenges arise.

We provide regular reports that give you a clear understanding of the performance and health of your IT systems. These reports include critical metrics and insights that help you monitor uptime, performance, and potential areas for improvement.

• Uptime & Performance Metrics: Our reports include detailed information on system uptime, network performance, and resource utilisation. This helps you understand how well your systems are performing and where improvements can be made.
• Incident Tracking: Any issues or incidents are logged, and we provide details on how they were resolved, giving you full transparency into the actions we’ve taken to keep your systems running smoothly.

Our security reports provide insights into your business’s security posture, helping you understand the threats your systems face and how we’ve addressed them. This is key for ensuring that your IT environment remains secure and compliant with regulations.

• Threat Detection & Response: We provide information on any potential threats that were detected and mitigated, such as malware, phishing attempts, or unauthorised access attempts.
• Compliance Reporting: For businesses that need to meet regulatory standards such as GDPR or PCI DSS, we provide regular compliance reports, detailing how your systems align with these requirements and where improvements may be needed.

We track and monitor the usage of your hardware and software assets, providing detailed reports on how your IT resources are being utilised.

• Hardware Performance: We provide insights into the performance of your hardware assets, helping you understand if any systems need to be upgraded, replaced, or optimised.
• Software License Tracking: Our reports ensure that you are compliant with software licenses and provide visibility into how software is being used across your organisation, helping you avoid unnecessary costs.

We know that every business has different priorities, so we offer customisable reporting that gives you the information that matters most to you. Whether you need technical data or a high-level overview, we tailor our reports to meet your needs.

• Real-Time Dashboards: For clients who need real-time insights, we provide access to custom dashboards that offer up-to-the-minute data on system health, security, and asset usage.
• Scheduled Reports: We offer monthly, quarterly, or annual reports depending on your preferences, ensuring you always have the right level of detail.

In addition to providing detailed reports, we offer actionable insights and recommendations to help you improve the performance, security, and efficiency of your IT systems.

• System Optimisations: Based on our performance data, we suggest improvements to help your systems run more efficiently, whether that’s through hardware upgrades, network optimisation, or security enhancements.
• Predictive Maintenance: We use our monitoring tools to identify potential issues before they arise, allowing you to take preventative action and avoid costly downtime.

With Premier Telecom’s Reporting & Transparency services, you gain full visibility into your IT environment, empowering you to make informed decisions that improve performance, enhance security, and maximise the value of your technology investments.