Terms of service

Premier Telecom Website Terms of Service and Conditions of Sale

1. Introduction

This website is intended solely for use by business customers. By using this website and making purchases through it, you confirm that you are acting on behalf of a business entity and not as a consumer. Consequently, consumer protection laws, including but not limited to the Consumer Rights Act 2015, do not apply to transactions conducted on this website. These Terms of Service and Conditions of Sale govern your use of the Premier Telecom website and any purchases made through it. By accessing or using this website, you agree to be bound by these terms. If you do not agree with any part of these terms, you must not use this website.

2. Orders and Acceptance

• 2.1 All orders placed through the Premier Telecom website constitute an offer by you to purchase goods or services in accordance with these Terms and Conditions.
• 2.2 An order is not considered accepted by Premier Telecom merely by your submission or payment. Acceptance occurs only when one of our team members reviews and approves the order, at which point a binding contract is formed. We reserve the right to decline any order at our sole discretion, even after payment has been made. Should we choose not to accept your order, any payment made will be refunded in full without delay.
• 2.3 The order process includes multiple stages to ensure that all details are correct, including quantities, specifications, and delivery terms. It is your responsibility to ensure the accuracy of the order details provided.

3. Prices and Payment

• 3.1 All prices displayed on the website are quoted in GBP and exclude VAT unless explicitly stated otherwise. Prices are subject to change without prior notice. However, once an order is accepted, the price confirmed at the time of order approval will be binding.
• 3.2 Payment must be made at the time of placing the order through the website. We accept various forms of payment, including credit cards, debit cards, and electronic bank transfers. If your order is not accepted, your payment will be refunded in full.
• 3.3 If additional costs arise post-order approval (e.g., delivery costs due to remote locations), these will be communicated to you before dispatch, and payment will be required before the goods are shipped.

4. Delivery

• 4.1 Estimated delivery dates provided on the website are approximate. While Premier Telecom strives to meet these estimates, delivery times may be affected by factors beyond our control, including supplier delays and logistics issues. As such, we cannot be held liable for delays in delivery.
• 4.2 The risk of loss or damage to goods passes to you upon delivery. It is your responsibility to ensure that the goods are insured from the point of delivery. Title to the goods does not pass to you until payment in full has been received by Premier Telecom.
• 4.3 It is your responsibility to inspect the goods upon delivery. Any claims for damages or discrepancies must be reported to Premier Telecom within 48 hours of receipt.

5. Warranty and Liability

• 5.1 Premier Telecom warrants that all goods supplied will be free from defects in materials and workmanship under normal use for a period of 12 months from the date of delivery. This warranty is subject to the condition that the goods have been properly stored, installed, used, and maintained in accordance with the manufacturer’s instructions.
• 5.2 Our liability under this warranty is limited to the repair or replacement of the goods, or, at our discretion, a refund of the purchase price. Under no circumstances does Premier Telecom provide refunds except under the specific warranty conditions outlined here.
• 5.3 Premier Telecom shall not be liable for any indirect, special, or consequential damages, including but not limited to loss of profits, loss of business, or depletion of goodwill. Our total liability for any claim arising out of or in connection with these terms shall not exceed the price paid for the goods or services that are the subject of the claim.
• 5.4 The warranty does not cover normal wear and tear, or damage caused by misuse, neglect, accidental damage, or unauthorised repairs.

6. Data Handling and Privacy

• 6.1 Premier Telecom is committed to protecting your privacy and ensuring that your personal data is handled securely. All personal data collected through this website will be processed in compliance with the UK GDPR and other applicable data protection legislation.
• 6.2 We collect and use your personal data to process your orders, manage your account, and provide ongoing customer support. Personal data may be shared with third parties only as necessary to fulfill your order (e.g., with logistics partners) or as required by law.
• 6.3 You have the right to access, correct, or request the deletion of your personal data at any time. Please refer to our Privacy Policy for detailed information on how we handle your data and your rights under data protection laws.

7. Website Use

• 7.1 The content of this website is provided for your general information and use only and is subject to change without notice. While we strive to ensure that the information provided is accurate and up to date, Premier Telecom makes no warranties or representations regarding the accuracy, completeness, or suitability of the content.
• 7.2 You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this website by, any third party. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.
• 7.3 Premier Telecom reserves the right to restrict or terminate your access to this website at any time without notice if we believe you are in breach of these terms.

8. Governing Law

• 8.1 These Terms of Service and Conditions of Sale are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to Terms

• 9.1 Premier Telecom reserves the right to amend these Terms of Service and Conditions of Sale at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website following the posting of changes constitutes your acceptance of those changes.