Practical answers for local SMEs
This page answers the questions we hear most often from local businesses looking for joined-up support across IT, phones, connectivity, security and print.
Browse the main service areas
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IT Support
Managed IT, Microsoft services, Teams, devices and day-to-day support for local SMEs.
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Business Phones
Business Phone Systems, Business Mobiles, Cisco WebEx and SIP Trunks from one local team.
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Connectivity
Broadband, leased lines, 5G backup, Starlink and WiFi for businesses that need reliable service.
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Security
Cybersecurity, endpoint protection, CCTV, door entry and practical help for local businesses.
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Print
Print support and managed print options for businesses that want supply and support handled cleanly.
Common questions
Working with Premier Technology
What kind of businesses do you usually work with?
What kind of businesses do you usually work with?
We mainly work with local SMEs that want practical support rather than a distant helpdesk. Some need ongoing managed services, while others need ad hoc help, a project delivery partner or support around a specific area of technology.
Do you only work on fully managed contracts?
Do you only work on fully managed contracts?
No. We support businesses in different ways. Some clients use us for fully managed support, while others come to us for a migration, a phone system, a security project, device supply or help with a specific problem.
Which areas do you cover?
Which areas do you cover?
We focus on Cheltenham, Gloucester, Cirencester, Tewkesbury and the wider North Cotswolds. You can see the main local areas on our Locations page.
IT Support and Microsoft
Can you take over from an existing IT provider?
Can you take over from an existing IT provider?
Yes. That can mean a full handover into Managed IT Services, support around a specific gap or help with a project where the current arrangement is not covering what you need.
Do you support Microsoft 365, cloud services and Teams?
Do you support Microsoft 365, cloud services and Teams?
Yes. We support Microsoft and Cloud Services and can also help with Microsoft Teams where collaboration, calling or day-to-day administration needs tightening up.
Can you help with devices, setup and new starters?
Can you help with devices, setup and new starters?
Yes. We can help with Tech Equipment, Apple Business and Device Management where businesses need devices supplied, set up and kept under control.
Business Phones and Connectivity
What is the difference between Business Phone Systems, Business Mobiles and SIP Trunks?
What is the difference between Business Phone Systems, Business Mobiles and SIP Trunks?
Business Phone Systems is about the main phone platform itself. Business Mobiles covers handsets, SIMs and mobile support. SIP Trunks are usually relevant where an older system, staged migration or existing infrastructure is still part of the picture. The Business Phones hub is the best place to compare them.
Can you support broadband, leased lines, 5G backup and WiFi as well?
Can you support broadband, leased lines, 5G backup and WiFi as well?
Yes. We cover Business Broadband, Leased Lines, 5G / Mobile Broadband, Starlink and WiFi and Networks through our Connectivity hub.
Do you stay involved after a phone or connectivity install?
Do you stay involved after a phone or connectivity install?
Yes. Ongoing support matters. We help with changes, troubleshooting and the practical day-to-day issues that appear once users start relying on the service.
Security and Print
Can you help with cybersecurity without replacing everything at once?
Can you help with cybersecurity without replacing everything at once?
Yes. We can help improve security in stages through Cybersecurity and Endpoint Protection, depending on what you already have and what needs attention first.
Do you also provide CCTV, door entry and PCI guidance?
Do you also provide CCTV, door entry and PCI guidance?
Yes. We also cover CCTV, Door Entry Systems and PCI DSS Compliance where those are part of the wider requirement.
Can you support printers and print contracts too?
Can you support printers and print contracts too?
Yes. Our Print page covers how we help businesses with print supply, print support and managed print conversations where that is still a practical business need.
Getting Started
What is the best way to get started?
What is the best way to get started?
The easiest route is to contact us with a short outline of what is not working, what you are trying to improve and where your business is based. We can then point you to the right next step.
Still need help?
If your question is specific to your setup, get in touch and we will help you work out the most sensible next step.