Frequently Asked Questions

Premier Telecom is a leading provider of telecommunications, IT infrastructure, and office technology solutions, focused on serving local businesses. Our aim is to develop long-term relationships with our clients, enabling us to offer personalised, ongoing support that truly meets your needs.

We primarily serve small to medium-sized businesses (SMEs) within our local community, though we also cater to larger enterprises. Our clients span various sectors, including retail, finance, healthcare, education, and more. We pride ourselves on understanding the unique requirements of each industry.

What sets us apart is our commitment to long-term, personalised support. We work closely with our clients to understand their businesses inside and out, allowing us to provide tailored solutions that evolve as your needs do. We combine this with our partnerships with top-tier brands, ensuring you have access to the best products and services on the market.

We offer a wide range of products, including:

• VoIP phones and communication systems (Yealink)
• Networking equipment (Cisco, Ubiquiti, TP-Link)
• Computing devices (Apple, Dell, Lenovo)
• Multifunction printers (HP, Epson, Xerox, Canon, Kyocera)
• Cybersecurity solutions (ESET, Microsoft)
• Power protection (APC)
• AV solutions (Sony, Logitech)
• Device security (COMPULOCKS)

Yes, we offer flexible leasing and subscription packages for all our products and services. Leasing allows you to access the latest technology without the upfront capital expenditure, with the added benefit of spreading the cost over a period that suits your business.

Our services include network installation, Wi-Fi setup, telecom solutions, IT support, cybersecurity, and more. We also offer ongoing maintenance and support for all the products we supply, ensuring they continue to meet your needs over the long term.

We offer personalised consultations to help you determine the best products and services for your business. By taking the time to understand your specific needs, we can recommend solutions that are precisely tailored to support your goals.

Many of our hardware products can be ordered directly through our website for your convenience. However, we offer a wide range of additional products and services that may not be listed online. We always encourage you to contact us directly to discuss your specific needs. For services such as our hosted telecom systems, mobile solutions, Wi-Fi installations, and any other offerings that require detailed consultation, please reach out to us. We believe in providing personalised solutions, and a direct conversation ensures we fully understand your requirements and can offer the most suitable options.

We accept a variety of payment methods, including credit and debit cards and electronic bank transfers. Payment is required at the time you place your order on our website. For non website orders, terms will be agreed before placing of the order.

Once you place an order, our team will review it. You will receive a confirmation email once your order has been approved and processed. If there are any issues with your order, we will contact you promptly to resolve them.

If you need to cancel or modify your order, please contact us as soon as possible. If the order has not yet been dispatched, we will do our best to accommodate your request. Please note that customised or specially ordered products may not be eligible for cancellation or modification.

We offer a range of delivery options based on your location:

• Local Deliveries: For customers within our immediate area, we offer personal delivery by a member of our Premier Telecom team. This ensures your items are handled with care and allows for direct contact should you have any questions or need assistance upon receipt of your order.
• Further Afield: For customers located further away, we use trusted private courier services to ensure your order is delivered swiftly and securely.

Delivery typically takes 1 to 3 business days from the dispatch date. You will receive a notification when your order has been dispatched, along with tracking information where applicable.

Yes, we offer a collection option. You can collect your order directly from our office. We will notify you when your order is ready for pickup, usually within 3 business days.

If you’re not available to receive your delivery, our courier partner will leave a note with instructions for re-delivery or collection from a local depot. For personal deliveries, we will contact you to arrange an alternative time.

All products come with a standard manufacturer’s warranty, typically 12 months from the date of delivery. This warranty covers defects in materials and workmanship under normal use. Extended warranties may be available on certain products.

As we operate in a B2B environment, we do not offer refunds. However, if a product is faulty or not as described, we will work with you to resolve the issue, which may include repair or replacement under the terms of the warranty.

Our dedicated support team is available to assist with any issues you may encounter. You can contact us by phone, email, or through our website. We also offer maintenance and repair services for products purchased through Premier Telecom, ensuring long-term support and peace of mind.

We take your privacy and data security seriously. All personal data collected through our website is handled in accordance with the UK GDPR. We use your data to process orders, manage your account, and provide ongoing customer support. We will never share your data with third parties without your consent, except where necessary to fulfil your order or comply with legal obligations.

We implement a range of security measures to protect your data, including encryption, secure servers, and access controls. Our cybersecurity solutions, powered by industry leaders like ESET and SonicWall, ensure that both our systems and yours are protected from threats.

Yes, we specialise in providing tailored solutions that meet the specific needs of your business. Whether you require a customised network installation, specialised telecom setup, or bespoke IT infrastructure, our team will work with you to design and implement a solution that fits your requirements.

Contact us to schedule a consultation. Our experts will discuss your business needs, assess your current setup, and recommend the best solutions. We’ll then provide a detailed proposal and timeline for implementation, ensuring that the solution supports your long-term goals.

We partner with a wide range of leading brands, including:

• Apple
• Microsoft
• Yealink
• HP
• Dell
• Cisco
• Epson
• Xerox
• Canon
• Lenovo
• Brother
• Ubiquiti
• Kyocera
• ESET
• COMPULOCKS
• Tactus
• Hewlett Packard Enterprise (HPE)
• APC
• SonicWall
• Netgear
• Logitech
• Sony
• TP-Link
• Panasonic
• Samsung

These partnerships allow us to offer comprehensive solutions that include the latest technology and innovations, tailored to meet the specific needs of your business.