Dream Router

Premier Technology Delivery Information

At Premier, we are committed to ensuring that your orders are delivered efficiently and securely, whether you’re located nearby or further afield. We offer straightforward delivery options designed to meet your business needs, providing timely and reliable service.

Delivery Options

1. Delivery Service

When you choose delivery, Premier will determine the most appropriate method to ensure your order reaches you efficiently and securely. Regardless of your location, our delivery methods are designed to get your items to you within 1 to 3 business days.

• Local Deliveries (within our immediate area): We offer personal delivery by a member of our Premier team. This service allows us to handle your items with care and provides you with direct contact should you have any questions or need assistance upon receipt of your order.
• Further Afield: For deliveries to locations further from our office, we partner with trusted private courier services. This ensures your order is delivered swiftly and securely, no matter the distance. Our courier partners are known for their reliability and professionalism, providing full tracking so you can monitor your delivery from dispatch to arrival.

Regardless of the delivery method, all deliveries are expected to be completed within 1 to 3 business days from the dispatch date.

2. Collection Service

If you prefer, you can choose to collect your order directly from our office. This option allows you to:

• Flexible Pickup Times: Schedule a pickup time that suits your schedule. We will notify you when your order is ready for collection.
• Direct Support: When collecting your order, our team is available to answer any questions and provide additional support.

Please note that choosing collection does not offer any savings on delivery costs, as it is simply an alternative to having your order delivered.

Delivery Timelines

• Standard Delivery: Orders are typically processed and dispatched within 1 business day. Regardless of the method, all deliveries are expected to be completed within 1 to 3 business days.
• Collection: Orders for collection are usually ready within 3 business days. We will contact you once your order is available for pickup.

Delivery Assurance and Standards

We adhere to the highest industry standards to ensure your orders are delivered efficiently and securely:

• Careful Packaging: All items are carefully packaged to prevent damage during transit. We use high-quality, sustainable materials tailored to the specific needs of your order.
• Communication: You will receive regular updates about your order status, including confirmation of dispatch and tracking details if applicable.
• Customer Support: Our support team is on hand to address any delivery-related concerns promptly. We work closely with our delivery partners to resolve any issues and ensure your complete satisfaction.

FAQs About Delivery

Q: Can I choose my delivery method?
A: No, the delivery method is selected by Premier based on the best option for your order and location. This approach ensures the most efficient and secure delivery possible.

Q: What happens if I’m not available to receive my delivery?
A: If you’re not available, our delivery partner will leave a note with instructions for re-delivery or collection from a local depot. For personal deliveries, we will contact you directly to arrange an alternative time.

Q: How will I know when my order is ready for collection?
A: We will notify you via email or phone when your order is ready for pickup. Please bring your order confirmation when collecting your items.

Q: What should I do if there’s an issue with my delivery?
A: Contact our customer service team as soon as possible. We’ll work quickly to resolve any issues and ensure your satisfaction.

Contact Us

If you have any further questions or special requests regarding delivery, please contact our customer service team. We’re here to ensure your order is delivered to your satisfaction.